Strategy & Vision

Wolters Kluwer’s vision is to deliver on our promise to be The Professional's First Choice in all that we do. Our customers choose us for their information needs because our deep customer insight enables us to create high-quality solutions that meet customers changing needs, improving efficiency and increasing productivity.

The company's three-year (2003-06) plan for strengthening and transforming the company to deliver sustainable growth and long-term shareholder value has been successfully completed.

2007 marked the first full year in which Wolters Kluwer implemented its strategy in full, and our excellent 2007 full-year results (video) demonstrated that the strategy has served us well in advancing Wolters Kluwer.

Wolters Kluwer's current strategy is to focus on accelerating profitable growth. The strategic imperatives that drive this strategy are:

  • Grow leading positions in core vertical markets. We are broadening our coverage of core customer needs, increasing the depth of products and services to participate more deeply in professionals’ workflows. We plan to maintain our investments in product development at 10% of revenues.
  • Capture key adjacent customer segments. We selectively step beyond our core to adjacent customer segments and markets - extending productivity-based tools and services and pursuing promising market opportunities.
  • Exploit global scale and scope. We leverage our local brands and expertise to build and expand our footprint in emerging markets, for example, the fast-growing Asian economies, particularly India and China.
  • Institutionalize operational excellence. We strengthen operational excellence and a continuous improvement culture by implementing additional initiatives focused on building customer insight, shared services and sourcing capabilities such as our Springboard initiative, as well as continued implementation of our talent management program.

> Springboard: Streamlining Operational Excellence

This Wolters Kluwer-wide initiative optimizes business processes through Operational Excellence

> Innovation

Customer insight meets content and technology to drive innovation

> Video interview

with CEO Nancy McKinstry on the company's half-year 2008 results and strategy